Question 1

What types of health plans does Encore work with?

Accepted Answer

Encore works with Medicare Advantage and Medicare-focused health plans that need licensed telesales, member retention, overflow and surge capacity, or growth intelligence support.

Question 2

Are Encore's agents licensed in my states?

Accepted Answer

Encore is licensed in all 50 states and the District of Columbia, and agents are carrier-appointed where a program requires it.

Question 3

Can Encore add capacity for AEP or an unexpected surge?

Accepted Answer

Yes. Encore supports AEP peaks, overflow, nights, weekends, and short campaigns with plan-certified agents held to the same scripting, quality review, and reporting standard as a dedicated program.

Question 4

How does Encore measure and report performance?

Accepted Answer

Every program reports conversion beside effectuation, persistency, and quality through a weekly Performance View, with each signal followed by a driver, an action, a named owner, and a measured outcome.

What health plans ask before working with Encore.

Performance starts with a conversation.