Encore is measured on the numbers a health plan is measured on: conversion, effectuation, and persistency, read together every week. Leaders get a call center that delivers, and the insight to know why.
Every model below runs on the same talent selection, plan-specific certification, scripting, quality review, coaching, and Performance Intelligence reporting.
A strong number in one column cannot hide a problem in another. Every program reports these side by side, weekly, through the Performance View.
How Performance Intelligence worksHealth plans do not need more licensed agents and available seats. They need a partner that understands how lead source, routing, benefits, market conditions, agent behavior, quality, and persistency work together, and moves when performance moves.
Encore builds every telesales program backward from the outcome the plan is accountable for: the growth target, the quality bar, the member experience standard, and the unit economics. Talent, training, process, coaching, and reporting are then aligned to that outcome rather than to a seat count.
A weekly view of conversion beside effectuation and persistency, a named owner for every action, and a partner who tells you what changed before you have to ask.
Inbound, outbound, challenger, and dedicated teams built backward from your growth and persistency targets.
Post-enrollment follow-up, early-signal outreach, and save campaigns that protect member fit and persistency.
Plan-certified capacity for AEP peaks, overflow, nights, weekends, and short campaigns, held to one standard.
Connecting performance signals to market movement, channel strategy, and the next growth decision.
Bring us the growth target, campaign, or performance gap on your desk. Encore will help define the operating model required to address it.
